buenas Privacy Policy for Philippine Players

When you register and use buenas, we collect personal information that is necessary to operate your account and deliver our services to you. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details (e.g., GCash or Maya account reference) to process deposits and withdrawals securely. During identity verification, we may request a copy of a government-issued ID to comply with Philippine regulatory requirements. We automatically collect technical data such as your device type, IP address, browser version, and session activity to improve platform performance and detect fraudulent behaviour. All information collected is limited to what is strictly necessary for the purposes described in this policy. You may be asked to updateyour information if it becomes outdated or inaccurate, and we will notify you if additional data is required for compliance purposes.

buenas uses the personal data we collect solely for the purposes of providing, maintaining, and improving our gaming platform for players across the Philippines. Your account information is used to verify your identity, process transactions, and ensure that only eligible players aged 21 and above can access our services. We use technical and behavioural data to detect suspicious activity, prevent fraud, and maintain the integrity of our platform. From time to time, we may use your contact details to send you important service updates, security alerts, or information about changes to our Terms and Conditions or this Privacy Policy. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge. Marketing communications will only be sent where you have given your explicit consent, and you may withdraw that consent at any time by contacting [email protected]. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your personal information with trusted third-party service providers who assist us in operating the buenas platform, such as payment processors, identity verification partners, and cloud infrastructure providers. All such partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We will disclose your information to Philippine government authorities, regulators, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of buenas, our players, or the public. We do not share your data with any third party for advertising or profiling purposes without your explicit consent. In the event that buenas undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified in advance. Any international transfer of data will be subject to appropriate safeguards consistent with applicable Philippine data protection law. If you have concerns about how your data is shared, please contact us at [email protected].

As a registered player on buenas, you have the right to access, correct, or request deletion of the personal data we hold about you at any time. You may submit a data access or correction request by emailing [email protected], and we will respond within a reasonable timeframe in accordance with Philippine data privacy regulations. If you believe that your personal data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request that we restrict the processing of your data in certain circumstances, such as while a correction request is being reviewed. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. We will retain your personal data for as long as your account remains active or as required by law, after which it will be securely deleted or anonymised. Please review our FAQ page for more details on how to exercise your data rights.

buenas uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that key features such as login sessions and game preferences function correctly. Essential cookies are required for the platform to operate and cannot be disabled. We also use analytical cookies to understand how players navigate our site, which helps us identify areas for improvement and optimise the mobile experience for users across the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Any data collected through cookies is handled in accordance with the same standards described throughout this Privacy Policy. For further information on the specific cookies we use, please contact [email protected].

We may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine law, or industry best practices. When material changes are made, we will notify registered players by email or through a prominent notice on the buenas platform before the changes take effect. The date of the most recent update will always be displayed at the top of this page so you can easily identify when the policy was last revised. Your continued use of buenas after any updates have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account. For any privacy-related questions or concerns, please reach out to our support team at [email protected] and we will be happy to assist you. You may also visit our FAQ page or review our Terms and Conditions for related information.