buenas Responsible Gaming – Play Smart, Stay in Control

buenas is committed to providing a safe and enjoyable gaming environment for all players across the Philippines. We recognise that while most players engage with our platform purely for entertainment, some individuals may develop unhealthy gaming habits over time. That is why we have put in place a range of practical tools and policies designed to help you stay in control of your gaming activity at all times. Our platform is strictly for players aged 21 and above, and we actively verify the age of all registered accounts to prevent underage access. We encourage every player to treat gaming as a form of leisure — never as a source of income or a way to recover financial losses. If you have questions about any of our responsiblegaming policies, please do not hesitate to reach out to our support team at [email protected].

buenas provides several practical tools that allow you to manage your gaming activity directly from your account settings. You can set daily, weekly, or monthly deposit limits to ensure that you never spend more than you are comfortable with. A session time reminder can be activated so that you receive a notification after a set period of play, helping you keep track of how long you have been gaming. If you feel you need a longer break, our cool-off feature allows you to temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. For players who feel they need more permanent support, a full self-exclusion option is available, which will prevent access to your buenas account for an extended period. All limit and exclusion requests are processed promptly, and our support team is available at [email protected] to assist you with any of these tools. We strongly encourage all players to make use of these features proactively, before any concern becomes a serious problem.

Problem gambling can affect anyone, regardless of age, background, or income level, and it is important to be aware of the warning signs early. You may be experiencing a gambling problem if you find yourself spending more money or time on gaming than you originally intended. Other signs include chasing losses, feeling anxious or irritable when not playing, neglecting work or personal responsibilities because of gaming, or borrowing money to fund your gaming activity. If gaming is causing stress in your relationships or affecting your mental health, these are serious indicators that you should seek help. buenas encourages all players to be honest with themselves and to use our self-assessment tools if they have any concerns about their gaming behaviour. Talking to a trusted friend, family member, or professional counsellor is always a positive step. Remember that seeking help is a sign of strength, and support is available to you right here in the Philippines.

If you or someone you know needs help with problem gambling, there are dedicated support services available across the Philippines that you can reach out to at any time. The National Council on Problem Gambling Philippines and PAGCOR's responsible gaming programme both offer guidance, counselling referrals, and educational resources for affected individuals and their families. You can also speak directly with a mental health professional through the National Center for Mental Health crisis hotline, which is available to all Filipinos. buenas works in alignment with PAGCOR's responsible gaming framework and takes our duty of care to players very seriously. If you wish to discuss your gaming habits or request account restrictions, please contact our support team at [email protected] and we will respond as quickly as possible. You may also visit our FAQ page for answers to common questions about account management and player protection. No matter what you are going through, you do not have to face it alone — help is always within reach.